Privacy Policy

BuildLaw is a specialist construction and property law firm serving NSW and QLD, providing practical legal advice for builders, developers, and property owners.

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1. Collection of Personal Information

BuildLaw collects personal information that is reasonably necessary to provide legal services and operate our business in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may collect personal information:

  • directly from you (via enquiries, consultations, engagement forms, emails, or phone calls)
  • through our website, including contact forms and booking tools (e.g. Calendly or similar platforms)
  • from third parties where permitted by law (e.g. other professionals, publicly available sources)

This information may include your name, contact details, business information, and details relevant to your legal matter.

2. Use of Personal Information

We use personal information to:

  • respond to enquiries and provide legal services
  • assess your matter and determine whether we can act for you
  • communicate with you (including appointments, updates, and follow-ups)
  • manage and administer client files
  • comply with legal, regulatory, and professional obligations
  • improve our website, services, and client experience
  • provide you with relevant information about our services (see Marketing below)

We will only use your information for the purpose for which it was collected or for related purposes permitted by law.

3. Marketing and Communications

By submitting an enquiry or using our website, you consent to BuildLaw contacting you in relation to your enquiry and our services.

We may send you:

  • follow-ups regarding your enquiry
  • updates about our services
  • legal insights or content relevant to construction, property, and disputes

You may opt out of marketing communications at any time by contacting us or using unsubscribe links where provided.

4. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information where reasonably necessary, including to:

  • courts, tribunals, or regulators
  • barristers, experts, consultants, and other professionals engaged in your matter
  • service providers (IT systems, cloud storage, CRM platforms, marketing platforms)
  • our professional advisers (accountants, insurers, auditors)
  • where required or authorised by law
  • where you have provided consent

All disclosures are limited to what is reasonably necessary and subject to confidentiality obligations.

5. Overseas Disclosure

Some service providers we use (including cloud, CRM, or marketing platforms) may store or process personal information outside Australia.

We take reasonable steps to ensure those providers handle personal information in a manner consistent with Australian privacy obligations.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes:

  • secure digital systems and cloud storage
  • restricted file access
  • password protection and encryption where appropriate
  • professional confidentiality obligations

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Breaches

In the event of a data breach likely to result in serious harm, BuildLaw will comply with its obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

We will respond within a reasonable time, subject to any legal restrictions.

9. Cookies and Website Analytics

This Our website may use cookies and analytics tools (such as Google Analytics) to:

  • understand user behaviour
  • improve website performance
  • support marketing and advertising campaigns

You can disable cookies through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

11. Complaints

If you believe your privacy has been breached, you may contact us using the details below.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Changes to This Policy

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